Thank you for purchasing The Recipes Behind the Reels — Vol. 1. We strive to provide transparent and fair guidelines regarding returns, cancellations, and refunds.
1. Nature of the Product (Digital Delivery)
The Recipes Behind the Reels — Vol. 1 is an instantly delivered digital product. Full access to all 21 secret recipes, exact ingredient ratios, interactive scaling tools, and video links is activated immediately upon successful payment through Razorpay. Because digital assets cannot be physically returned once unlocked, sales are generally final and non-refundable.
2. Eligible Refund Circumstances
We are committed to fair customer treatment. You are eligible for a 100% full refund under the following verified conditions:
- Duplicate / Multiple Charges: If you were accidentally charged twice or multiple times for the same transaction due to a network lag or bank error.
- Technical Access Failure: If payment succeeded and money was debited from your bank account, but your mobile number was not activated and our support team is unable to grant you access within 24 hours of receiving your support request.
3. Refund Request Window
To request a refund under the eligible conditions above, you must notify us within 7 days of the transaction date by emailing skhedekar680@gmail.com with your Razorpay Payment ID and registered phone number.
4. Refund Process & Settlement Timeline
- Once your refund request is verified by our team (typically within 24 to 48 hours), the refund will be initiated directly via the Razorpay payment gateway.
- Turnaround Time: In accordance with standard banking and Razorpay settlement cycles, refunded amounts will reflect in the original source payment method (bank account, UPI, credit/debit card) within 5 to 7 business days.
5. Cancellation Policy
Since access is granted on a one-time payment basis (there are no recurring automatic subscriptions or auto-debits), cancellations prior to payment are handled automatically by simply closing the checkout page. No future deductions will ever occur.
6. Need Help?
If you experience any billing discrepancies, please reach out to us directly:
Support Email: skhedekar680@gmail.com
Support Phone: +91 7738854505 (Mon–Sat, 10 AM to 6 PM IST)